Are they using a software or system to help internal operations running? If yes, are all key employees fully trained and comfortable with it.
Who is responsible of what, and how is the relationship between departments maintained.
Is the factory has an early defect detection system and how do they handle the quality management throughout the whole process.
How are the materials, products and information circulating in the factory. Is the information spread clear and easily available.
We of course check all legal documents of the factory as well as export and environmental required certifications.
SOP / ERP / other internal system
RISK MANAGEMENT AND QUALITY ASSURANCE
PRODUCT AND INFORMATION FLOW